Who performs the work
The work is performed by an independent specialist or crew chosen by the client. Scope, timing, materials, price, and warranty should be agreed with the specialist before work starts.
KABLAY Trust
Warranty, Complaints and Dispute Resolution on KABLAY
KABLAY is a marketplace, not a repair company. The selected independent specialist or crew performs the work, and payment is usually made directly to them. We help clients choose a verified profile, keep agreements clear, and assist if a dispute arises.
Who receives payment
Final payment terms are agreed between the client and the specialist. If there is advance payment, material purchase, or cash payment, ask for a receipt, invoice, contract, or written confirmation.
What the specialist warrants
A specialist may provide warranty for labor, installation, joints, seams, or specific parts. Terms depend on the job type, materials, access, and the cause of any later fault.
What KABLAY does
KABLAY moderates profile data, collects reviews, shows portfolios, and helps pass complaints to the specialist. We ask both sides for photos, messages, receipts, and a clear description of the issue.
What to do if work quality is poor
Document the issue first: photos, short video, date, messages and payment documents. Then write to the specialist and propose a clear outcome: repeat visit, correction, explanation or partial refund. If there is no answer, involve KABLAY.
When compensation may be possible
In some cases KABLAY may offer additional help, renewed communication, a discount, goodwill compensation or another resolution. This is not an automatic client right and depends on evidence, conduct and the specific task.
When compensation is not possible
Compensation is usually not possible if work was arranged outside KABLAY without evidence, warranty terms were not fixed, the issue was caused by wear, misuse, third-party intervention, hidden property defects, or the client refused a reasonable inspection.
What documents are needed
Task number, before/after photos, defect video, messages, quote, receipt or invoice, proof of payment, material list and a short timeline of the visit and issue.
Support response time
An initial response usually takes 1-2 business days. Complex cases may take longer because they require the specialist’s response, additional documents or a repeat inspection.
How to file a complaint
Open the specialist profile and choose “Report”, or contact support. Add the task number, photos, videos, messages, receipts, quote, and what outcome you expect.
When to contact the specialist directly
For price, timing, repeat visits, warranty on a specific part, or contract details, contact the selected specialist first. If they do not answer or the dispute is not resolved, ask KABLAY support to help.
Before work starts, confirm
- exact task and address
- labor price and material cost separately
- start and finish timing
- specialist warranty terms
- payment method and paperwork
- who buys materials and carries selection risk
How complaint review works
1
You describe the issue and attach evidence.
2
KABLAY checks the task, specialist profile and communication history.
3
We request the specialist’s response and propose a practical resolution.
4
If resolved, both sides confirm it in writing. If not, the client can use the documents for further action directly with the specialist or relevant authorities.
Complaint template
Hello. Task №____. Specialist: ____. Work: ____. Visit date: ____. Issue: ____. Attached: photos/video/messages/receipt. Expected outcome: repeat visit / correction / partial refund / specialist explanation.
FAQ
Does KABLAY itself guarantee the repair?
No. Warranty is provided by the selected specialist. KABLAY helps with selection, communication, and dispute handling.
How long does review take?
An initial response usually takes 1-2 business days; complex cases require documents and the specialist’s response.
Is payment made directly to the specialist?
In most cases yes. Agree payment terms with the specialist before work starts.